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            CANCELLATION POLICY

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  Simple and transparent guidelines for order cancellations and refunds.

CANCELLATION POLICY   ORDER CANCELLATION   CANCELLATION AFTER DISPATCH     PREPAID ORDER REFUND    CANCELLATION CHARGES NON-CANCELLABLE ORDERS     CANCELLATION BY FLONIX TECHNOLOGY       HOW TO REQUEST CANCELLATION        CONTACT US  

CANCELLATION POLICY  

At FLONIX Technology, we understand that customers may occasionally need to cancel an order. This policy explains the conditions and process for requesting an order cancellation. ​

ORDER CANCELLATION  

Customers may request cancellation of an order before the product has been packed or dispatched.

Cancellation requests should be submitted as early as possible through the official FLONIX Technology contact channels.

A cancellation request will be considered confirmed only after approval from FLONIX Technology.


 

CANCELLATION AFTER DISPATCH  

Once an order has been packed, dispatched, shipped, or handed over to the courier or transport partner, cancellation may no longer be possible.

Any eligible issue after dispatch will be handled according to our Refund & Return Policy.







  PREPAID ORDER REFUND  

If an eligible prepaid order is cancelled before dispatch and the cancellation is approved, the applicable refund will be initiated through the original payment method or another mutually agreed method.

The time required for the refunded amount to appear in the customer's account may depend on the bank, payment gateway, or payment service provider.






  CANCELLATION CHARGES

FLONIX Technology does not intend to impose unfair cancellation charges.

Any applicable cancellation, transaction, payment gateway, or processing charge will be handled in accordance with applicable terms and legal requirements and will be communicated to the customer where relevant.




 

NON-CANCELLABLE ORDERS  

Cancellation may not be available for certain orders after confirmation, including:

  • Customized or specially prepared products
  • Special-order products
  • Bulk or high-quantity orders
  • Products already packed or dispatched
  • Orders processed specifically against customer requirements
  • Promotional or special-scheme orders where specific conditions apply

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  CANCELLATION BY FLONIX TECHNOLOGY    

FLONIX Technology may cancel an order where reasonably necessary due to:

  • Product or stock unavailability
  • Incorrect pricing or product information
  • Payment failure or verification issues
  • Technical or system errors
  • Delivery or transport limitations
  • Other valid operational circumstances

If an eligible prepaid order is cancelled by FLONIX Technology, the applicable paid amount will be refunded according to the relevant payment and refund conditions.






  HOW TO REQUEST CANCELLATION     

To request cancellation, please contact FLONIX Technology through our official support channels and provide:

  • Customer Name
  • Contact Number
  • Order / Invoice Number
  • Product Name
  • Reason for Cancellation

Our team may verify the order status before approving the cancellation request.



  CONTACT US  

For any questions or assistance regarding order cancellation, please contact FLONIX Technology through the official contact details available on our website.

Website: www.flonix.in