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  REFUND & RETURN POLICY

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Clear and transparent guidelines for returns, exchanges and refunds.

  REFUND & RETURN POLICY   RETURN ELIGIBILITY  RETURN WINDOW PRODUCT CONDITION FOR RETURN   PRODUCTS NOT ELIGIBLE FOR RETURN   EXCHANGE POLICY    RETURN SHIPPING      INSPECTION PROCESS      REFUND PROCESS      CONTACT US   FINAL DECISION  

  REFUND & RETURN POLICY

At FLONIX Technology, customer satisfaction is important to us. If you receive a defective, damaged, or incorrect product, you may request a return subject to the conditions mentioned below. . ​

  RETURN ELIGIBILITY

A return request may be considered if:

  • The product is defective or damaged at the time of delivery.
  • The wrong product or model has been delivered.
  • The product received is materially different from the confirmed order.
  • The return request is submitted within the applicable return period.

To request a return, customers may be required to provide:

  • Order or invoice details
  • Product photographs
  • Clear photos of the packaging
  • Photos or videos showing the issue
  • A brief description of the problem







 RETURN WINDOW

Eligible products may be returned within 10 calendar days from the date of delivery.

Return requests submitted after 10 calendar days may not be accepted.

Customers are advised to inspect the product soon after receiving the order and contact FLONIX Technology promptly if any issue is found.





 

 PRODUCT CONDITION FOR RETURN

To qualify for a return, the product should:

  • Be unused
  • Be in its original condition
  • Include the original box and packaging
  • Include supplied accessories, if applicable
  • Include manuals, warranty cards, or documents supplied with the product
  • Have original labels, seals, or identification intact where applicable

Products that do not meet the required return conditions may not qualify for a return or refund.






  PRODUCTS NOT ELIGIBLE FOR RETURN

A return may not be accepted if:

  • The product has been used.
  • The product has been physically damaged after delivery.
  • Damage has occurred due to incorrect installation.
  • Damage has occurred due to improper handling or misuse.
  • Electrical damage has occurred due to improper voltage or connection.
  • The product has been opened, modified, repaired, or altered without authorization.
  • Original accessories, packaging, labels, or documents are missing.
  • The return request is submitted after the applicable return period.






  EXCHANGE POLICY 

Where applicable, an eligible product may be considered for exchange after inspection and approval by FLONIX Technology.

Exchange approval is subject to product condition, issue verification, and product availability.






  RETURN SHIPPING   

If the return is approved due to a defective, damaged, or incorrect product supplied by FLONIX Technology, return shipping arrangements or applicable shipping costs will be handled as communicated by our support team.


If a return is requested for any other approved reason, return shipping charges may be the responsibility of the customer.


Customers should not send a product back without receiving return instructions or approval from FLONIX Technology.






  INSPECTION PROCESS   

After receiving the returned product:

  1. The product will be inspected by our team.
  2. Product condition and the reported issue will be verified.
  3. Supporting photographs, videos, packaging, and order details may be reviewed.
  4. The customer will be informed whether the return or refund request has been approved.

Inspection and verification may take approximately 2–3 business days after the returned product is received.



  REFUND PROCESS   

Once a return and refund request is approved:

  • The refund will be processed through the applicable payment method or another mutually agreed method.
  • Refund processing may take approximately 5–7 business days after approval.


Any applicable deductions or charges, if relevant to the approved return, will be communicated before the refund is processed.





  CONTACT US  

For any return, refund, exchange, or order-related issue, please contact FLONIX Technology through our official contact channels.

When contacting us, please provide:

  • Customer Name
  • Contact Number
  • Order / Invoice Number
  • Product Name
  • Issue Description
  • Relevant Product Photos or Videos

Website: www.flonix.in




FINAL DECISION  

All return, exchange, and refund requests are subject to inspection and verification.


FLONIX Technology reserves the right to approve or reject a request based on the product condition, order details, reported issue, and applicable policy terms.