WARRANTY POLICY
At FLONIX Technology, we are committed to providing quality products and reliable customer support. This Warranty Policy explains the general warranty terms applicable to eligible FLONIX products.
WARRANTY COVERAGE
Warranty is applicable only to eligible FLONIX Technology products and covers manufacturing defects or functional issues that fall within the applicable warranty terms.
Warranty coverage and duration may vary depending on the product category and model.
The warranty period applicable to a product will be as mentioned on the product page, invoice, packaging, warranty card, or other official FLONIX documentation.
WARRANTY PERIOD
The warranty period begins from the applicable date of purchase or invoice date, subject to the warranty terms of the respective product.
Customers should retain the original invoice or valid proof of purchase for warranty verification.
WHAT IS COVERED
Subject to inspection and approval, warranty may cover eligible issues such as:
- Manufacturing defects
- Internal functional defects
- Defects in materials or workmanship
- Product failure occurring under recommended operating conditions
Warranty service will be provided according to the terms applicable to the respective product.
WHAT IS NOT COVERED
Warranty may not apply to damage or issues caused by:
- Incorrect or improper installation
- Misuse or improper handling
- Physical damage
- Electrical fluctuation, short circuit, or improper power supply
- Water, moisture, fire, or external damage
- Accidental damage
- Unauthorized repair or modification
- Use outside recommended operating conditions
- Damage during customer-arranged transportation
- Removal, alteration, or damage of product identification labels or serial details
WARRANTY CLAIM REQUIREMENTS
To submit a warranty claim, customers may be required to provide:
- Customer Name
- Contact Number
- Invoice or proof of purchase
- Product Name and Model
- Product Serial Number, where applicable
- Description of the issue
- Clear product photographs or videos, where required
Incomplete information may delay warranty verification.
INSPECTION & VERIFICATION
All warranty claims are subject to inspection and verification by FLONIX Technology or an authorised representative.
The product and reported issue may be checked to determine whether the claim falls within the applicable warranty conditions.
Customers will be informed about the outcome after verification.
WARRANTY SERVICE
For an approved warranty claim, FLONIX Technology may provide an appropriate warranty solution according to the product condition, nature of the defect, product-specific warranty terms, and applicable policy.
The method of warranty service will be communicated to the customer after inspection and approval.
SHIPPING & SERVICE CHARGES
Transportation, courier, inspection, installation, labour, or other service charges, if applicable, may vary depending on the product, location, and nature of the warranty request.
Any applicable charges will be communicated to the customer before proceeding where required.
WARRANTY LIMITATIONS
Warranty applies only to the eligible FLONIX product for the applicable warranty period and does not automatically extend to damage resulting from external causes, improper use, or conditions excluded under this policy.
Warranty benefits are subject to the product-specific terms provided by FLONIX Technology and applicable law.
Nothing in this Warranty Policy is intended to limit any consumer rights that cannot legally be excluded or restricted.
CONTACT US
For warranty registration, warranty claims, product-related assistance, or any questions regarding this Warranty Policy, please contact FLONIX Technology through the official contact details available on our website.
Please keep your invoice and product details available when contacting our support team.
Website: www.flonix.in